FSE Distributor Dubai

Location: Home Office, AE

Contract Type: Regular Full-Time

Area: Technical Assistance

Req Id: 543765

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding. Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma‑derived medicines with a presence in more than 100 countries, and a growing global team of over 20,000 people. That’s why we need a Field Service Engineer like you.

Role Mission

As part of the Grifols EvanzCare organization, you will ensure the highest quality technical service and support for our distributors, both on‑site and remotely.

What your responsibilities will be

• You will respond to distributor inquiries, perform installations, upgrades, preventive maintenance, and provide ongoing technical support at customer facilities and remotely.

• You will document all service activities in the CRM system and ensure full compliance with Grifols EvanzCare procedures and protocols.

• You will escalate technical needs when required, collaborating closely with internal Grifols teams to ensure rapid issue resolution.

• You will contribute to projects related to product performance, process improvement, and cross‑functional development.

• You will continue developing your skills in communication, presentation, and project management.

• You will demonstrate and support Grifols Values & Behaviors in all interactions.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and abilities required.

• Skills: strong technical troubleshooting, customer service orientation, clear communication, autonomy, ability to work on‑site and remotely, CRM documentation discipline.

• Qualifications: experience in field service, medical devices, diagnostics, or technical support in a healthcare environment.

• Education: technical or engineering degree (biomedical, electronics, IT, or related fields).

What we offer

It is a brilliant opportunity for you. Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Information about Grifols is available at www.grifols.com. If you are interested in joining our company and you have what it takes for such an exciting position, then don’t hesitate to apply. We look forward to receiving your application.

We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please inform us when applying. We are here to help.

Grifols is an equal opportunity employer.

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Location: EMEA : United Arab Emirates : Home Office:Dubai

Learn more about Grifols