Analytical Consultant – Retailer Customer Success Team

Job Description

As an Analytic Consultant in the Retail Customer Success team, you will work collaboratively with a major UK grocery retailer, acting as a trusted advisor and strategic partner. Your focus will be on helping the retailer unlock greater value from data, analytics and insights, turning complex market and shopper information into clear business actions and long-long-term growth opportunities.

This is a highly collaborative, hands-on role. You will work closely with retailer stakeholders and NIQ teams, combining Scanning, Panel and other datasets to ensure insight is consistently clear, relevant, and impactful.

Working alongside the Customer Success Team Lead, you will play a key role in shaping the retailer relationship, identifying opportunities to deepen engagement, and supporting the strategic development of the account. While the Team Lead is responsible for team leadership and delivery excellence, you will focus on retailer partnership, strategic consulting, thought leadership and driving insight-led growth.

You will be expected to build trusted relationships across the retailer organisation, uncover opportunities where NIQ can create additional value, and help ensure that insights are translated into meaningful business outcomes.

Salary: 48000 GBP to 57000 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

Key Responsibilities

Strategic Retailer Partnership

• Build and maintain strong relationships with key retailer stakeholders across insight, category, commercial and customer functions

• Act as a trusted advisor, helping stakeholders understand market trends, shopper behaviour and category performance and develop a deep understanding of the retailer's priorities, strategic objectives and business challenges

• Partner with retailer teams to identify opportunities where data, insights and analytics can drive improved business performance, work closely with the Team Lead and Account Director to support long-long-term account planning and partnership development

Strategic Insights & Consultancy

• Translate complex business questions into actionable insight programmes and strategic recommendations. Connect retailer performance, category trends, shopper behaviour and market dynamics to provide a holistic view of opportunities and risks

• Deliver compelling storytelling that moves beyond reporting to influence decision making and action. Support strategic projects, category reviews, business planning and senior stakeholder discussions

• Leverage Scanning, Panel and other NIQ datasets to uncover meaningful insights and future growth opportunities

Account Development & Value Creation

• Identify opportunities to increase the value NIQ delivers across the retailer organisation. Support the adoption of new data sources, tools and analytical capabilities

• Proactively bring fresh perspectives, market trends and thought leadership to client conversations. Contribute to business reviews and value realisation discussions with retailer stakeholders

• Help strengthen NIQ's position as a trusted strategic partner through insight-led engagement

Insight Quality & Delivery

• Ensure all analytical outputs are clear, accurate, commercially relevant and actionable. Support the development of robust analytical approaches to answer complex retailer business questions

• Shape and review key deliverables to maximise business impact and stakeholder engagement. Provide expertise and guidance on high-profile or strategically important projects

• Champion best practices in insight generation, storytelling and retailer engagement

Collaboration & Capability Building

• Work closely with Customer Success, Commercial, Analytics, Product and Operations teams to deliver an integrated client experience

• Bring together the right NIQ expertise to help solve retailer challenges and unlock opportunities

• Share insight, retailer knowledge and best practices across the wider organisation

• Support a culture of curiosity, innovation and continuous improvement

• Contribute to the ongoing development of strategic retailer partnerships across the Retail Customer Success team

Experience & Skills

• Proven experience in FMCG, retail, or market research analytics

• Strong analytical capability, especially using Consumer Panel. Ability to translate data into actionable insight

• Demonstrated ability to manage stakeholders and build trusted relationships

• Strong commercial awareness and understanding of business drivers

• Confident presenter with strong storytelling skills

• Comfortable working in a fast-paced, collaborative and evolving environment

Key Behaviours

• Relationship Builder: Establishes trust and credibility with stakeholders and becomes a valued business partner

• Insight-Led: Passionate about turning data into meaningful, actionable insight

• Strategic Thinker: Connects market trends, shopper behaviour and retailer priorities to identify future opportunities

• Hands-On & Accountable: Takes ownership while staying close to delivery

• Commercially Minded: Focuses on impact and client outcomes

• Collaborative Influencer: Builds strong relationships and brings people together

What we Offer

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.

Working within our Retail Customer Success team gives you access to:

• A flexible, people-first culture

• Strong career and leadership development opportunities

• The opportunity to lead a team supporting a major UK retailer

• Exposure to a broad range of categories and market dynamics

• Access to industry-leading analytical tools and data

This is a full-time role based in either London or Oxford offering a hybrid working mode combining working from home and client offices.

Additional Information

Our Benefits

• Flexible working environment

• Volunteer time off

• LinkedIn Learning

• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion