IT and Digital Business Partner - East Asia

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The Role: IT and Digital Business Partner - East Asia

Serve as the strategic IT and Digital Business Partner for the East Asia Zone Global Supply Chain (GSC) organization. Act as the primary interface between business stakeholders and Schneider Digital, ensuring technology investments, digital initiatives, and operational services are aligned with business priorities and deliver measurable value. Drive digital transformation, operational excellence, business continuity, and innovation across Supply Chain functions including Manufacturing, Planning, Procurement, Warehousing, Logistics, and Customer Fulfillment.

What will you do?

1. Business Partnership & Stakeholder Management

• Act as the trusted Digital and IT advisor to East Asia Zone GSC leadership teams.

• Develop and maintain strong relationships with business leaders and key stakeholders across Supply Chain functions.

• Understand business strategies, challenges, priorities, and growth ambitions, translating them into actionable digital roadmaps.

• Facilitate alignment between business objectives and Schneider Digital strategies, capabilities, and investments.

• Establish formal governance forums and regular stakeholder engagement sessions to review priorities, risks, project status, and opportunities.

• Proactively identify opportunities to leverage digital technologies, automation, analytics, AI, and emerging solutions to improve business outcomes.

• Serve as the primary escalation point for major incidents (P1/P2) impacting critical GSC operations and ensure timely resolution with relevant technical teams.

• Drive executive communication and stakeholder management during incidents, major changes, and transformation initiatives.

• Build a strong network across Global, Regional, and Local Schneider Digital teams to ensure effective support and delivery.

• Build trust with all imbedded Digital Transformation Team with the sites and guide them to innovate within the Governance guiderails

2. Demand Management & Portfolio Governance

• Own the end-to-end Demand Management process for East Asia GSC.

• Collaborate with business stakeholders to identify, qualify, prioritize, and manage IT and digital demands.

• Ensure all demands are aligned with business strategy, resource availability, architecture standards, and budget requirements.

• Facilitate business case development, investment justification, and project approval processes.

• Lead demand review boards and governance forums to prioritize initiatives based on business value and strategic impact.

• Monitor project delivery progress, key milestones, risks, dependencies, and benefits realization.

• Partner with Finance and Business leaders to ensure adequate funding and budget planning for digital initiatives.

• Anticipate future technology needs and proactively develop strategic digital roadmaps with business stakeholders.

• Ensure successful transition from project delivery into operational support.

• Understand and communicate Global Digitization Goals and Objectives: match all local and zone initiatives with Global ambition

3. ERP & Supply Chain Application Management

• Provide leadership for ERP and Supply Chain application support across the East Asia Zone.

• Act as the business-facing lead for SAP ERP and related Supply Chain platforms.

• Manage Change Requests (CRs), enhancements, issue resolution, and continuous improvement initiatives.

• Collaborate with technical, functional, and delivery teams to ensure effective and timely solution implementation.

• Ensure business applications remain stable, secure, compliant, and aligned with evolving business requirements.

• Lead requirement gathering, solution validation, user acceptance testing, and deployment readiness activities.

• Support business process standardization and harmonization initiatives across East Asia operations.

• Drive adoption of digital solutions and ensure users are adequately trained and supported.

• Collaborate with Global Product Owners, Solution Architects, and Regional IT teams to align local needs with global roadmaps.

4. Service Excellence & Business Operations Support

• Ensure stable IT operations supporting critical Supply Chain activities with minimal business disruption.

• Monitor service performance and continuously improve service quality, availability, and user satisfaction.

• Lead incident management, problem management, and root-cause analysis activities for business-critical applications.

• Coordinate cross-functional support teams during major incidents and business continuity events.

• Proactively identify operational risks and develop mitigation plans to reduce business impact.

• Ensure compliance with IT governance, cybersecurity, audit, and operational standards.

• Establish clear communication channels for issue escalation, status reporting, and stakeholder updates.

• Drive service reviews with business stakeholders and support teams to address recurring issues and improvement opportunities.

5. Digital Transformation & Innovation

• Lead the identification, evaluation, and implementation of digital transformation opportunities across GSC functions.

• Promote the adoption of emerging technologies including AI, Machine Learning, Robotics Process Automation (RPA), Advanced Analytics, Industrial IoT, and Digital Manufacturing solutions.

• Facilitate workshops and discovery sessions to identify automation and process optimization opportunities.

• Develop and maintain the East Asia GSC digital transformation roadmap.

• Champion innovation initiatives that improve operational efficiency, productivity, visibility, and decision-making.

• Collaborate with global and regional teams to deploy enterprise digital programs and best practices.

• Measure and communicate business value delivered through digital investments and transformation initiatives.

• Drive adoption and change management activities to maximize business benefits.

6. Operational Excellence & Continuous Improvement

• Act as a catalyst for continuous improvement across business processes and digital platforms.

• Identify process inefficiencies and lead initiatives to improve productivity, quality, and customer service performance.

• Conduct regular business reviews to assess effectiveness of digital solutions and identify new opportunities.

• Anticipate organizational, operational, and technology-related challenges and proactively address roadblocks.

• Drive standardization and simplification of processes across East Asia GSC operations.

• Monitor industry trends, benchmark best practices, and bring innovative ideas into the organization.

• Participate in regional and global digital communities, forums, and transformation programs.

• Establish performance metrics and track improvements delivered through technology initiatives.

• Become a strategic partner and trusted advisor to East Asia Zone GSC leadership.

Key Performance Indicators (KPIs)

• IT service availability and business application uptime.

• Number of critical incidents impacting GSC operations.

• Business stakeholder satisfaction score.

• Demand-to-delivery cycle time.

• Project delivery success rate (scope, budget, timeline).

• Benefits realization from digital transformation initiatives.

• User adoption rate of newly implemented solutions.

• Process automation and productivity improvement outcomes.

• Compliance with governance, audit, and cybersecurity requirements.

• Continuous improvement and innovation pipeline delivery.

What qualifications will make you successful?

Education

• Bachelor's Degree in Computer Science, Information Technology, Supply Chain Management, Logistics, Engineering, Business Administration, or a related discipline.

Experience

• 5+ years of experience in IT Business Relationship Management, Digital Transformation, or SAP ERP delivery.

• 3–7 years of Supply Chain experience covering Manufacturing, Planning, Procurement, Logistics, Distribution, or Warehouse Operations.

• Proven experience managing enterprise-scale SAP ERP solutions and Supply Chain applications.

• Strong project and program management experience with cross-functional and regional teams.

• Experience in business process transformation and digital innovation initiatives.

• Experience working in a multinational and matrix organization environment.

Technical Knowledge

• SAP ERP (S/4HANA preferred).

• Supply Chain Planning and Execution processes.

• IT Service Management (ITIL).

• Demand and Portfolio Management.

• Business Analysis and Process Improvement.

• AI, Automation, Analytics, and Digital Manufacturing concepts.

• Change Management and Organizational Adoption.

Leadership & Behavioral Competencies

• Strong stakeholder management and executive communication skills.

• Strategic thinking with strong business acumen.

• Customer-centric mindset with a focus on value delivery.

• Strong problem-solving and decision-making capabilities.

• Ability to influence without authority across multiple functions and geographies.

• Results-oriented with strong ownership and accountability.

• Excellent collaboration and relationship-building skills.

• Ability to lead through ambiguity and drive organizational change.

Preferred Certifications

• ITIL Foundation or higher.

• PMP, PRINCE2, Agile or Scrum certification.

• SAP Functional or Solution-related certification.

• Lean Six Sigma certification.

• Business Relationship Management Professional (BRMP) certification.

This version elevates the role from an operational support position to a strategic Business Relationship Manager and Digital Transformation Leader for East Asia GSC, which better reflects the expectations of a senior regional-facing role.

What’s in it for me?

• Global Family Leave

• Comprehensive medical coverage for employee and dependents

• Worldwide Employee Stock Ownership

• Hybrid work arrangement (New Ways of Working)

• …and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

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