SAP CRM

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Job Description:

• (Tasks, responsibilities) Provide support to Product Owner, CRM Capability Experts and C4C Team in general;

• Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept;

• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;

• Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users;

• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);

• Cooperate with technical department during implementation of technical requirements and bug fixing processes;

• Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs;

• Manage manual and automated data imports into the system;

• Document processes and interfaces; Work on data quality check.

• Profile (technical/technological skills, soft skills) University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT At least 4 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.

• Experience in Implementation of CRM solution (mandatory) Experience in Support processes (mandatory) Exceptional presentation skills (mandatory)

• Familiar with Agile methodology Knowledge of JIRA or similar tracking tool Advanced Excel knowledge

• Able to work in cross-functional teams and international environment Willingness to work in a global & virtual team

• Good communication skills, ability to think analytically and willingness to learn new things Fluent in English

• Eager to work with the newest technologies Proactive and can easily adapt to new development environment Self-motivated and with a great sense of ownership Team player and willing to give and receive feedback

• Think outside the box and try to find creative approaches to challenges

Qualifications

B.E or B.Tech

Additional Information

4+ years with SAP CRM Sales and/or Service solution