Senior Business Analyst, CTMS ( SaaS )

This is a hybrid in office role; Hammersmith London

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognised as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, [from Dreamers to Disruptors](from Dreamers to Disruptors), and follow us at @Medidata.

About the Team:

The Senior Business Analyst will be an integral part in the development of the new generation of Clinical Trial Management Systems (CTMS). These systems will simplify the operations and management of clinical trials. The goal is to help reduce the cost and accelerate the speed to market for key treatments. This, in turn, will enable us to reach more patients in need, and faster than ever before.

You will interface with industry experts, product managers, engineers, project managers, architects, UX/UI, and domain experts to help drive innovation within a range of Medidata's CTMS offering. The product is built primarily for external users and also integrates with other Medidata offerings to meet oversight and monitoring of the end-to-end activities in any clinical trial. You will report to the Senior Director, Product Management.

Responsibilities:

Research & Discovery

• Research market trends, client needs, and industry regulatory standards to inform CTMS feature development.

• Lead stakeholder discovery sessions to capture pain points and translate complex business needs into system requirements.

Requirements & Solution Delivery

• Define and document functional/non-functional requirements, user stories with clear acceptance criteria, and process maps.

• Partner with Product Managers, other BAs, and cross-functional teams to integrate CTMS solutions across Medidata's clinical technology suite.

• Collaborate with Architecture, Engineering, QA, and Tech Writing throughout build, configuration, testing, and release cycles.

Product Quality & Support

• Ensure deliverables align with technical specifications, quality standards, and defect-resolution workflows.

• Serve as a CTMS subject matter expert, supporting product launches, upgrades, and post-release enhancements.

Team Operations & Knowledge Sharing

• Active participation in Agile ceremonies, providing timely progress updates and risk escalations.

• Document architectural decisions, resolution logs, and maintain team knowledge-sharing to elevate overall capability.

Qualifications:

• Bachelor's degree (in a technical, quantitative or business discipline, e.g. business administration, management information systems, computer science, engineering, or related field)

• At least 5 years of Business Analyst or Product Management experience required in the clinical trial arena.

• Experience managing complex processes involving many stakeholders and competing priorities.

• Experience defining functionality and managing a story backlog using the Agile methodology and tools.

• Experience conducting workshops with a range of stakeholders to identify key user needs and pain points and creating technical documentation outlining the collected requirements.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.

We will accept applications on an ongoing basis until we fill the position.

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