Order Fulfillment Specialist

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle: exercise, a balanced diet, a positive mental approach, and AI tracking for longevity - Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Technogym has also been the Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. If you are a team player with strong relationship skills and eager to invest your energy in building dreams, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined and digitally savvy. Move with us for a better world!

Your Role

We are looking for an Order Fulfillment Specialist to manage the end-to-end order processing cycle, from order confirmation to billing. You will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization. This role requires close collaboration with sales and the logistics team, proactive backlog management, and effective handling of customer inquiries and Technogym Care activities.

What We Offer

• 7 extra Wellness Days per year

• 1 Birthday Leave day in your birthday month

• Access to our Employee Assistance Program (EAP) with paid therapy sessions

• $100 monthly reimbursement for gym membership

• Free coffee and fruit in the office

• Free parking on-site

• Retailer discounts portal and partner benefits

Your Impact

• Deliver a premium, end‑to‑end customer experience by managing key touchpoints throughout the customer journey

• Ensure accurate and timely order processing, maintaining strong governance and full compliance with internal policies and sales conditions

• Actively manage the order portfolio (backlog), partnering closely with Sales, Logistics and the customer to prevent delays and slippage

• Coordinate seamless, frictionless deliveries via the logistics portal, including delivery date scheduling, job assignment, and activity closure

• Manage care activities and post‑delivery customer satisfaction surveys, providing timely, solution‑focused feedback to inquiries and proactively addressing any service issues

About You

Ideally, you are passionate about "Healthness", enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP & Office).

What you should bring:

• Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment

• Strong sense of accountability and ownership of customer needs

• Excellent communication skills, both verbal and written, with active listening and empathy

• Knowledge of ERP systems (SAP preferred) and CRM management (Salesforce preferred)

• Analytical and structured approach with strong problem-solving skills

• Exceptional time management and resilience

Please note this is an office-based role (5 days) in our Rushcutters Bay location.

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society, irrespective of age, gender, sexual orientation, gender identity, race, ethnicity, religion or belief, disability, or family and caring responsibilities. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true.