Client Service Adviser - Commercial SME Insurance

Client Service Adviser - Commercial SME Insurance

Do you have insurance experience gained from Commercial, Personal Lines or Claims ? Are you adept at building lasting working relationships with clients and insurers alike? If so, then we'd love to hear from you in connection with this fantastic new Client Service Adviser role that will form part of our SME & Specialisms insurance team.

This is a hybrid role, with the flexibility to work both virtually and from our Glasgow Office. However, location is flexible and would consider hybrid or virtual working arrangements for the correct candidate.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Client Service Advisor your key responsibilities will include:

• Working independently whilst supporting your team to ensure delivery of the highest level of service to each assigned Client.

• Identify potential improvements in Client risk & insurance programme and implement recommended changes for Clients if required.

• Negotiate new business terms, renewal terms, Mid-Term adjustments and cover extensions.

• Preparation of comprehensive marketing presentations and the renewal report to prepare full cover comparisons as required.

• Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them,

• Identify revenue development opportunities on allocated Client accounts, using knowledge of products/services in the wider Aon community, and make appropriate recommendations to Clients.

How this opportunity is different

This is a phenomenal opportunity to join Aon and benefit from comprehensive suite of benefits and employee wellbeing initiatives that we provide to all colleagues. You'll also be joining an organisation that is in control of its own destiny and provides a culture where everyone can bring their authentic selves to work every day. Career progression and possibilities are endless too!

Skills and experience that will lead to success

• Insurance experience required we're happy to consider claims, personal lines and any other insurance backgrounds !

• Fully conversant with FCA principles, procedures and process

• Organised, with the ability to prioritise work, delivering accurately and on time

• Embrace change and react positively

• Proven relationship management skills

• Must work well in a team and collaborate with others

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