Customer Service Agent - German Speaking

Are you a problem solver, excellent communicator and a people person? If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.

We want you to excel in the following:

• Help German and English-speaking customers via e-mail, chat, and telephone

• Work together with your team to reach the best customer satisfaction (including other KPIs)

• Translate promotional texts and/or customer surveys in your local language

• Manage customer accounts

• Follow company policies and practices regarding player safety, protection, and responsible gaming

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at:

• Excellent command of the German and English languages (written and verbal)

• Strong Microsoft Office knowledge

• Background in customer service, this can be face-to-face, online, or via phone calls

• Multi-tasking and time management

Extra Awesome:

• Additional languages are considered a plus

Benefits:

• 28 Vacation Days Per Year

• Relocation (including flights, bonus and accommodation)

• Hybrid Model

• Health & Life Insurance & Company Doctor

• €400 Wellness Allowance

• €300 Working From Home Allowance

• Lunch Provided Monday-Friday

• Company Discounts

• Company Events

• Great Atmosphere & Betsson Values

Good to know:

• Start date: Every second week, training is provided

• Salary: The salary consists of a base salary and a bonus scheme.

• Work hours: As a customer service agent you work shifts

• Location: Malta, St Julians

• Generous relocation package offered

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