Senior Manager, Solution Consulting - Moveworks

Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

• Lead, mentor, and develop a team of Specialist Solution Consultants (SSCs), supporting discovery calls, live demos, and solution alignment.

• Provide oversight on the forecasting, execution, and technical qualification of deals for your region(s).

• Collaborate closely with the sales and solution consulting teams to provide support for strategic initiatives.

• Leverage your technical expertise to refine innovative solutions to solve our customers' business problems and scale them through our team.

• Collaborate directly with economic buyers on deals, coaching your team to engage with architects, developers, administrators, and other technical points of contacts to achieve a technical win.

• Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements.

• Evangelize Moveworks through field, corporate, and regional marketing events.

• Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing.

• Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge, expertise, and specialty.

Qualifications

To be successful in this role you have:

Be a seasoned professional with over 8 years of hands-on experience in pre-sales customer-facing technical roles and/or pre-sales management roles.

• Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions.

• Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness.

• Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible.

• Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions.

• Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs.

• Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes.

• Understanding of REST APIs and integration technologies.

• Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence.

• Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives.

• Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity.

• Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience.

• A coach through and through, but one who can pitch in as needed at all levels of an opportunity.

• Experience with Conversational AI technologies is an added benefit.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email_protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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