Specialist, Global Clinical Scheduling, Scheduling & Cell Logistics

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The Global Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s clinical autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.

• Position is office-based with in-office attendance is required a minimum of 60% of the time (Every Tuesday, Wednesday & Thursday). Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

• Position shifts time are 7.30 am – 16.30 pm local or 9 am – 18 pm local.

• Overtime may occasionally be required as assigned.

• Weekend and holiday on-call support is required as assigned.

• Travel is possible and will not exceed 10%. International travel will not exceed once per year.

Education and Experience:

• Bachelor’s degree or 3 years of work experience

• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

Responsibilities:

• Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned

• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites

• Troubleshoot and develop plans of action for issues throughout the patient journey

• Interact with internal and external stakeholders over the phone and email

• Ensure a positive end-to-end customer experience

• Execute exception processes such as product returns, product replacements, and out of spec product

• Input and maintain transactional data related to patient schedules within BMS’s scheduling system

• Train treatment sites on patient scheduling processes as assigned

• Document feedback from customers and partners as received

• Create and maintain master data in account management system

• Actively participate in tactical and other meetings as assigned

• Facilitate daily operations activities and meetings including shift turnover on rotating basis

• Provide real-time scheduling portal support to external users

• Lead meetings with clinical matrix teams as assigned

• Raise escalations and execute as assigned

• Comply with applicable SOPs, work practices, and other documentation

• Establish and maintain a trusted relationship with clinical internal BMS partners

• Accountable for individual performance

• Execute project tasks as assigned

• Execute working groups tasks as assigned

Knowledge, Skills, and Abilities:

• Highly self-motivated, self-aware, and professional

• Able to work independently and in groups

• Flexible in responding to quickly changing business needs

• Exceptional customer service orientation

• Skilled at managing tense situations and de-escalation

• Eager to work with teams from other regions and cultures

• Able to share workspace for independent and collaborative work

• Strong sense of ownership and accountability

• Fluent reading, speaking, and writing skills required in English other European languages preferred

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1604967 : Specialist, Global Clinical Scheduling, Scheduling & Cell Logistics