Operations Supervisor

Why join us?

At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE As an Operations Supervisor, you’ll lead and coordinate the day-to-day activities for the assigned shift, including that all resources are assigned in a manner to meet or exceed safety, quality, customer service, and operation objectives.

ESSENTIAL FUNCTIONS

• Identify issues affecting customer satisfaction caused by operational issues and act as a key change agent for the organization in developing solutions.

• Manage inventory related functions to achievement of goals for operational metrics, including shipping time, order fill rate, inventory location, and shipping accuracy.

• Ensure that the annual objectives for productivity, accuracy, and timelines are met.

• Develop and manage a strong team, oversee training, coaching, and evaluation of all employees necessary to meet or exceed goals.

• Ensure that safety, security, productivity, and satisfaction of employees align with company objectives

• Manage warehouse inventory control programs and assure location and accuracy meets our corporate requirements.

• Actively measure quality and strive for continuous improvement.

• Continually seek ways to improve the overall distribution process and identify best practices.

• Maintain compliance for areas of responsibility and participate in internal and external audits.

• Other duties may be assigned to achieve business objectives.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

• High school diploma or equivalent.

• 5+ years of progressive, demonstrated leadership experience in operations management within a warehouse or distribution environment.

• Ability to lift to 50 pounds consistently.

• Powered Industrial vehicle experience (preferred).

• Mobile hand-held device experience (preferred).

• Strong multitasking skill.

• Strong inter-personal and communication ability.

• MS Excel and Word proficiency.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.