Senior User Experience Designer IV

Job Description – Senior User Experience Designer (Level 3/4)

Experience: 7–12 years

Role Overview

User Experience (UX) roles design and validate user-centered experiences for complex enterprise software. Across levels, the work spans discovery (research and synthesis), design (information architecture, interaction design, prototyping), documentation (wireframes/specifications), and validation (usability testing and iteration). AI is used to accelerate evidence capture, synthesis, ideation, and delivery—while maintaining responsible, transparent, and user-trustworthy outcomes.

Core Work Domains

• Discovery & Research (plan, conduct, synthesize)

• Design & Prototyping (flows, IA, interactions, prototypes)

• Documentation & Handoff (specs, annotations, acceptance criteria support)

• Validation (usability testing, iteration, quality verification)

• Standards (accessibility, consistency, design system usage)

• AI Acceleration (synthesis, ideation, workflow automation with guardrails)

Level Scope & Accountability

• Scope: Cross-product journeys, shared patterns, and systemic UX improvements.

• Design Responsibility: Sets direction for standards and patterns; influences leadership decisions across teams.

• Typical experience guidance: 7–10+ years with cross-product/system influence.

Key Responsibilities

• Contribute to and help shape cross-product experience direction through patterns, standards, and system-level thinking

• Contribute to design system decisions (pattern direction, component requirements, token semantics).

• Vet and enable AI workflow/process improvements (research synthesis, documentation automation, design QA).

• Establish UX governance mechanisms with DesignOps/Engineering (review standards, adoption guidance).

• Coach senior designers and leads; elevate critique culture and decision-making quality.

AI & Innovation Expectations

Use

• Use AI fluently and deliberately across the full design workflow; applies strategic judgment to identify where AI adds genuine value versus where human craft is non-negotiable.

• Champion AI-assisted prototyping as a team capability — identify tools and approaches that meaningfully close the gap between design intent and realistic interaction, and define the quality bar for their use.

Enable

• Evaluate and recommend AI tools and workflow improvements for the design team. Enable AI-assisted workflows at organizational scale — research synthesis, documentation automation, design QA — with clear adoption guidance and quality criteria.

Govern

• Establish guardrails and human review checkpoints that ensure AI acceleration does not compromise design quality, accessibility, or user trust. Define what requires human review and communicate that standard clearly.

Responsible use

• Coach senior designers on responsible, effective AI use. Build shared team understanding of where AI accelerates well and where it introduces risk — bias, inconsistency, or loss of design intent.

Required Qualifications

• Demonstrated influence at a cross-product or platform level — shaping shared patterns, standards, or experience strategy.

• Sets and communicates a research agenda; synthesizes insights into systemic recommendations, not just feature solutions.

• Experience coaching senior designers and elevating critique culture; improves how a team reasons through decisions, not just what they decide.

• History of establishing or improving UX governance, standards, or review processes across teams.

• Communicates design strategy and trade-offs persuasively across disciplines, including to senior leadership; elevates how others reason through design decisions.

Preferred Qualifications

• Deep enterprise software design experience across multiple product lines or domains.

• Significant design system experience at a governance or direction-setting level.

• Expertise in accessibility with experience embedding standards across teams — not just applying them personally.

• Experience evaluating or enabling AI-assisted design workflows and governing their quality.

• Familiarity with Design Ops practices (tooling, process, adoption measurement).

Success Measures

• Improves consistency and reduces duplicated UX work across products.

• Accelerates delivery by enabling scalable patterns and AI-supported workflows.

• Creates durable governance that improves quality and reduces risk (accessibility, trust).

Benefits

• Hybrid working arrangements (3 days WFO in a week)

• Annual performance-related bonus

• Health insurance benefit

• 6x Flexi: knock 2.5 hours off your day on any day

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!