Channel Service Manager

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title: Channel Service Manager

Job Location: Warsaw, Poland

Main Responsibilities:

• Manage and develop relationships with service partners in the PV industry, ensuring high-quality service delivery, operational efficiency, and customer satisfaction.

• Establish and continuously improve service partner operation systems through partner certification, authorization, performance evaluation, and compliance management.

• Develop partner capability frameworks, talent development strategies, and training programs to enhance service partner skills and support business growth.

• Support service partners in building and operating training capabilities through Huawei’s partner enablement platforms and resources.

• Ensure service partner compliance with quality, security, cybersecurity, privacy protection, and information security requirements throughout business implementation.

• Develop and manage installer engagement programs, encouraging participation in Huawei certification and enablement training through incentive policies and evaluation mechanisms.

• Monitor service partner performance, identify improvement areas, and implement actions to enhance service quality and partner capabilities.

• Maintain close communication with partners, understand their needs, provide guidance and support, and help them grow into professional and reliable channel service partners.

Requirements:

Professional Knowledge:

• Good understanding of the photovoltaic (PV) industry, including PV systems, inverters, and energy storage solutions (ESS).

• Solid technical knowledge of electrical engineering, power electronics, power systems, and grid connection principles.

• Understanding of PV system operation, performance evaluation, troubleshooting, and basic energy management concepts.

• Knowledge of service operations, quality standards, and compliance requirements within the renewable energy industry will be an advantage.

Key Skills:

• Experience in project management, including planning, coordination, and execution of service-related activities.

• Strong customer and partner relationship management skills with the ability to build long-term cooperation.

• Ability to monitor partner performance, identify improvement areas, and support partner development.

• Strong communication and negotiation skills, with the ability to work effectively with customers, partners, and internal teams.

• Ability to manage multiple tasks in a dynamic and fast-changing environment.

• Problem-solving mindset, attention to detail, and strong sense of responsibility.

Basic Requirements:

• Minimum 3 years of relevant professional experience.

• Bachelor’s degree or above; a degree in Electrical Engineering or a related technical field is preferred.

• Excellent English skills (negotiation level); knowledge of an additional European language will be considered an advantage.

Personal Attributes:

• Self-motivated, proactive, and result-oriented.

• Strong interest in market development and building business relationships.

• Willingness to learn, adapt, and continuously improve.

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Important: To be considered for this role, applicants must be eligible to work and live in the job location.

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