Creative Studio Manager

The Creative Studio Manager will lead the day-to-day operations of MRI Software's Creative Studio, managing a team of Multimedia Designers based in South Africa who deliver graphic design, video production, and PowerPoint design output for teams across the global organisation.

This role is responsible for managing the creative request queue, overseeing capacity and prioritisation, and acting as the primary project manager for studio delivery. Working in close partnership with the Creative Director, the Creative Studio Manager will ensure the studio executes against creative direction and brand standards efficiently and consistently, translating the Creative Director's vision into well-organised, on-time delivery across all output types.

The Creative Studio Manager bridges creative leadership and operational execution, providing the team structure, workflow discipline, and stakeholder coordination that enables the Creative Studio to function as a reliable, high-quality global delivery function.

Success in this role will be measured by the quality and consistency of creative output, on-time delivery rates, team performance and development, and stakeholder satisfaction with the Creative Studio as a delivery partner.

Key Responsibilities

• Team Management: Lead and develop a talented team of Multimedia Designers, fostering a high-performance culture focused on quality and accountability.

• Workflow Discipline: Establish and maintain robust team structures and creative processes to ensure consistent, high-quality output across all media types.

• Performance Tracking: Monitor team performance and development, ensuring the studio remains a reliable and efficient global resource.

• Centralized Intake: Own the creative request queue, acting as the primary point of entry for all design and production needs across the global business.

• Prioritization & Capacity: Masterfully balance incoming demand with team bandwidth, making strategic decisions on sequencing and resource allocation.

• End-to-End PM: Act as the lead Project Manager for the studio, owning timelines, milestones, and the final delivery of all multimedia projects.

• Creative Partnership: Work in lockstep with the Creative Director to ensure all execution aligns with overarching brand standards and creative direction.

• Stakeholder Liaison: Serve as the primary operational contact for global teams, managing expectations and maintaining high levels of satisfaction through clear communication.

• Strategic Translation: Effectively translate complex creative briefs into actionable tasks, ensuring the team stays aligned with global organizational goals.

Requirements

• Professional Background: 6–10 years in creative production, studio management, or marketing operations, with at least 2–3 years in a leadership role.

• Creative Literacy: Deep understanding of graphic design, video production, and presentation workflows to effectively brief teams and review output.

• Production Management: Proven experience managing a creative studio or agency-style environment, specifically overseeing high-volume intake and capacity planning.

• Global Delivery: Experience operating within a distributed, global organization, managing creative projects across multiple time zones and geographies.

• Technical Proficiency: Hands-on experience with project management and workflow tools (e.g., Asana, Monday.com, Workfront) to drive operational clarity.

• Creative Mentorship: Ability to lead and develop a team of creative professionals, balancing individual career growth with high-quality collective output.

• Operational Discipline: Skilled at fostering a studio culture that values both creative ambition and strict delivery accountability.

• Conflict Resolution: Comfortable navigating the tension between creative quality and delivery speed, finding practical solutions that satisfy both.

• Decisive Prioritization: Confident in managing competing demands and communicating prioritization decisions clearly to stakeholders.

• Strategic Bridge: Effectively translates vision from creative leadership into actionable execution for the broader business.

• Process Architecture: A systematic thinker who enjoys building workflows, improving efficiencies, and creating structure out of ambiguity.

• Stakeholder Mastery: Exceptional communication skills with the ability to manage expectations and maintain trust across a matrixed organization.

• Resilience & Focus: Ability to remain calm and organized under pressure, maintaining a positive team environment within a fast-paced production pipeline.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!