VEL - Customer Support & Project Coordinator

Job Description:

Leonardo is an international industrial group, one of the world's leading companies in Aerospace, Defense, and Security, which creates multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With over 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, the United States, and operates in 150 countries also through subsidiaries, joint ventures, and shareholdings. A key player in major global strategic programs, it is a technological and industrial partner for Governments, Defense Administrations, Institutions, and businesses.

Within the CHIEF ENGINEERING NACELLE & CIVIL PROGRAMS Area, we are looking for a Customer Support & Project Coordinator for our Venegono Superiore (VA) site.

Main activities and responsibilities:

• Specialized technical support for Customer Support activities for Nacelles programs;

• Management of in-service events and support for AOG activities with availability and response according to Customer Support Agreements;

• Technical analysis of problems encountered on fleets in operation.

• Preparation and issuance of Repair Instructions, Technical Instructions, NTOs, and related technical documentation;

• Coordination of data collection and information necessary for defining technical provisions.

• Management and coordination of complex cases requiring the involvement of multidisciplinary specialists.

• Monitoring the implementation of technical solutions at the customer site.

• Management and updating of the in-service event database.

• Support for updating product technical manuals.

• Coordination of ISER (In Service Event Resolution) activities.

• Planning and coordination of technical tests to support Customer Support.

• Preparation and issuance of Service Bulletins and Service Letters.

• Preparation of periodic Customer Support Summaries.

• Elaboration of technical reports and presentations for management and clients.

• Support for the coordination of Nacelles development projects.

• Support for the coordination of multidisciplinary research projects.

• Interface with clients, MROs, internal specialists, and industrial partners.

• Support for defining fleet management strategies and issues related to product aging.

Education:

Master's Degree in Aeronautical, Aerospace, Mechanical Engineering, or equivalent.

Required experience level:

Expert

Technical skills:

• Ability to plan and coordinate multidisciplinary technical activities

• Experience in aeronautical Customer Support, Sustaining Engineering, or Product Engineering.

• Knowledge of maintenance and repair processes for aeronautical structures.

• Experience or knowledge of structural justification activities.

• Ability to read and interpret technical drawings, design documentation, and technical reports.

• Knowledge of design, production, and in-service support activities for aeronautical components.

• Experience in drafting technical documentation and reporting.

• Knowledge of in-service event management processes and ISER activities.

• Familiarity with aerospace quality standards (EN9100, ISO9001).

Behavioral skills:

• Teamwork ability.

• Good communication and interpersonal skills.

• Critical thinking and perseverance in achieving results.

• Problem-solving.

• Customer orientation.

• Ability to manage priorities in time-critical contexts.

• Coordination and technical leadership skills.

• Organizational autonomy.

• Attitude for multidisciplinary work.

Language skills:

English B2

IT knowledge:

• Microsoft Project.

• Microsoft Office suite (Word, Excel, PowerPoint).

• Knowledge of CAD/CAE tools and structural analysis environments (e.g., Nastran, Patran) is a plus.

Other:

• Availability to perform on-call duties.

• Availability for business trips in Italy and abroad.

• Aptitude to operate in international and multidisciplinary contexts.

The Selection Process:

We await your application: send us your CV within three weeks of the job advertisement opening.

How does the selection process work?

Following the collection of applications, CVs most in line with the required qualifications are evaluated and identified. Selected candidates will undergo an introductory interview with the Human Resources team, focusing on motivation and aptitude, followed by a technical in-depth interview with the Business. At the end of the process, feedback will be provided to the person, whether the outcome is positive or negative.

Working with us, you will constantly face the challenges of high technology, enhance your skills, and build a professional career of excellence.

Seniority: Expert

Primary Location: IT - Venegono Superiore

Contract Type: Permanent

Total Base Pay Range: €32.731,92 - €43.000

Hybrid Working: Ibrido