**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial
lives better through the power of every connection. Responsible Growth is how
we run our company and how we deliver for our clients, teammates, communities
and shareholders every day.  

One of the keys to driving Responsible Growth is being a great place to work
for our teammates around the world. We’re devoted to being a diverse and
inclusive workplace for everyone. We hire individuals with a broad range of
backgrounds and experiences and invest heavily in our teammates and their
families by offering competitive benefits to support their physical,
emotional, and financial well-being.  

Bank of America believes both in the importance of working together and
offering flexibility to our employees. We use a multi-faceted approach for
flexibility, depending on the various roles in our organization.  

Working at Bank of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a difference.
Join us!  

Job Description:  
This job is responsible for supporting a cluster of financial centers in
designated markets in the absence of the assigned financial center manager and
as a market-level resource. Key responsibilities include managing as a
business owner, fostering a team environment, and instilling an effective
client-centric and risk culture. Job expectations include driving operational
excellence, ensuring that all aspects of the financial center run effectively
and cohesively.  

Responsibilities:  
• Operates as a back up financial center leader within a market  
• Manages client traffic, engaging and appropriately routing clients, and
fostering client retention  
• Manages business results through formalized management routines and coaching  
• Creates a world class client experience environment  
• Manages market-level initiative prescribed by market leaders  
• Drives operational excellence  

Required Qualifications:  
• 1+ years leadership experience demonstrated through one or a combination of
the following: coaching, training, or motivating a diverse work team  
• Demonstrated ability to influence and collaborate with others outside of
reporting authority to achieve shared goals  
• Proven customer service skills and the ability to resolve problems
independently or escalate as needed to promote customer satisfaction  
• Strong financial and business acumen including experience in leading
managers and interpreting financial reports to drive profitability  
• Proven record of balancing risk and making sound decisions while achieving
business goals  
• Strong interpersonal skills, including the ability to easily engage others
in dialogue, convey sincere interest in building/deepening relationships, and
demonstrate a commitment to providing personalized service  
• Strong organizational skills including the ability to manage multiple
responsibilities, prioritize and delegate while delivering results  
• Strong communication skills (including verbal, non-verbal, written and
presentation) and active listening skills  
• Proficiency in computer skills and professional programs (for example,
Microsoft Office)  
• Ability to pass pre-employment assessments and compliance requirements  
• Availability to work weekends and/or extended hours as required to run the
business  
• Must be able to travel to any financial center within the defined market  

Desired Qualifications:  
• 1+ years management experience including hiring, coaching, and developing
direct reports  
• Experience in the following industries: Consumer banking/financial services,
mortgage, retail or hospitality  
• Undergraduate degree  
• Bilingual (fluent verbal and written)  

Skills:  
• Customer Service Management  
• Performance Management  
• Coaching  
• Customer and Client Focus  
• Talent Development  
• Risk Management  
• Sales Performance Management  
• Business Operations Management  
• Recruiting  
• Result Orientation  
• Referral Management  
• Leadership Development  
• Inclusive Leadership  
• Prioritization  
• Problem Solving

**Shift:**

1st shift (United States of America)

**Hours Per Week:  **

40



Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.

This company is not affiliated with Joinrs as a partner.
 All available job offers can be found on their public website.
 Joinrs works to aggregate all the open job listings in the world.

Bank of America

Join Bank of America in Jacksonville South Market as a Market Financial Center Manager, where Spanish language skills are preferred. This role involves managing financial centers, driving operational excellence, and fostering a client-centric culture. With a focus on responsible growth and inclusivity, you'll have the opportunity to lead and develop a diverse team, ensuring financial and business success.

Market Financial Center Manager - Jacksonville South Market - Spanish Language Preferred

Summary