<p><strong>Location:</strong> Remote (United States)</p><p> <strong>Employment Type:</strong> Full-Time</p><p> <strong>Department:</strong> Customer Success</p><h3><br></h3><h3><strong>About the Role</strong></h3><p>We are seeking a proactive and customer-focused <strong>Customer Success Specialist</strong> to join our growing team. In this fully remote role, you will serve as a trusted partner to our customers, helping them achieve their goals while maximizing the value of our products and services. You will play a key role in onboarding, retention, and long-term customer satisfaction.</p><h3><br></h3><h3><strong>Key Responsibilities</strong></h3><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Act as the primary point of contact for assigned customers throughout their lifecycle</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Onboard new customers and guide them through product setup and adoption</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Build strong, long-term relationships to ensure customer satisfaction and retention</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Monitor customer usage and engagement to identify risks and growth opportunities</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Resolve customer issues efficiently and coordinate with internal teams as needed</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Proactively communicate best practices, updates, and product enhancements</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Collect and share customer feedback to support continuous product improvement</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Maintain accurate customer records and activity notes in the CRM system</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Meet or exceed customer satisfaction, retention, and engagement metrics</li></ol><h3><br></h3><h3><strong>Required Qualifications</strong></h3><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span><strong>Bachelor’s degree required</strong> (Business, Communications, Marketing, or a related field preferred)</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>1–3 years of experience in customer success, account management, customer support, or a related role</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Strong written and verbal communication skills</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Excellent problem-solving and relationship-building abilities</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Ability to manage multiple customers and priorities in a fast-paced environment</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Comfortable working independently in a fully remote setting</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Proficiency with CRM tools (e.g., Salesforce, HubSpot) and collaboration platforms</li></ol><h3><br></h3><h3><strong>Preferred Qualifications</strong></h3><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Experience supporting SaaS or technology-based products</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Familiarity with customer success metrics such as churn, NPS, and customer lifetime value</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Previous experience working with remote teams</li></ol><h3><br></h3><h3><strong>What We Offer</strong></h3><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Competitive salary and performance-based incentives</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Fully remote work environment with flexible scheduling</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Health, dental, and vision benefits</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Paid time off and company holidays</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Professional development and growth opportunities</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span>Collaborative and inclusive team culture</li></ol><h3><br></h3><h3><strong>Equal Opportunity Employer</strong></h3><p><br></p><p>We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.</p>

We provide safe, fast and convenient COVID-19 and Influenza A & B testing for people returning to work and school as well as to travelers and those needing to meet administrative requirements. We provide Fit-To-Fly (also known as Fit-To-Travel) health declaration forms that show a negative COVID-19 test result.

Optima Medical Center 

A growing remote-first company in the United States. We seek a full-time Customer Success Specialist with a bachelor’s degree and 1–3 years’ experience. You will onboard, support, and retain customers, ensuring satisfaction and product adoption. We offer remote work, flexible scheduling, health benefits, paid time off, and professional growth opportunities.

Customer Success Specialist

Summary