Lead Mgr - Pricing Capabilities & Infrastructure

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Lead Manager Pricing Capabilities & Infrastructure in Winston-Salem, NC

Support the design, implementation, and ongoing operation of pricing capabilities, processes, and tools. Partner with business, analytics, data, and technology teams to gather requirements, document business processes, coordinate delivery activities, and support user adoption of new pricing capabilities.

Your key responsibilities will include

• Support the design, implementation, and ongoing operation of pricing capabilities, business processes, data products, and enabling tools.

• Partner with business, analytics, forecasting, performance, data, technology, and vendor teams to gather and document requirements, map current and future-state processes, clarify dependencies, and coordinate delivery activities.

• Execute assigned pricing capability and infrastructure activities, including tool support, testing coordination, issue tracking, stakeholder management, and operational readiness.

• Maintain process documentation, requirements logs, vendor trackers, system issue lists, user feedback summaries, and operational support materials.

• Support pricing capability enhancements by preparing test scenarios, validating outputs, capturing defects and user impacts, and coordinating resolution with technical and business stakeholders.

• Identify tool, process, data acquisition, data management, or usability issues and escalate them with clear facts, examples, impacts, and recommended next steps.

• Support change management and user adoption by developing and delivering communications, training, guidance, and support materials for new tools and process changes.

• Convert complex business, analytical, data, and technical content into consumable, actionable insights for business stakeholders.

• Contribute to continuous improvement by recommending ways to simplify tools and processes, improve reliability, strengthen the user experience, and increase adoption.

What are we looking for?

• 3+ years of experience in commercial operations, analytics, systems support, project coordination, pricing operations, or related business functions.

• Strong stakeholder management skills with the ability to influence and collaborate across business, technical, and vendor teams.

• Proven project management and coordination experience, including managing timelines, deliverables, risks, and governance activities.

• Experience in requirements gathering, business process mapping, and process improvement initiatives.

• Strong data analytics and technical acumen, with the ability to identify business needs and translate them into solutions.

• Excellent communication and influencing skills, including the ability to present complex information in a clear and actionable manner.

• Experience supporting change management, training, stakeholder communications, and user adoption of new processes, tools, or capabilities.

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Bachelor's degree required.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.

  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not

• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)

• Health Savings Account start-up contribution for employees who elect the high deductible health plan

• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year

• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents

• Company paid life insurance of 1x annual base pay ($50,000 minimum)

• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)

• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance

• Tuition reimbursement and student loan support

• Dependent Scholarship Programs

• Free confidential personal financial counselling service

• On-site health centers and 24/7 fitness centers at certain company locations

• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

• Health-care concierge service

• Volunteer service opportunities

• Extensive training opportunities

• Company vehicle for eligible employees

• Mobile phone allowance for eligible employees

• Paid Leave:

  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.

• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.

• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at wppgeneral@RJRT.com

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