Principal Product Manager I - Client Service Enablement

Who You Will Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.

• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.

• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.

• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

What You Will Do

You will set the analytics strategy by owning the vision, strategy, and roadmap for data, analytics, and reporting across CSE's AI portfolio.

You will lead and develop a team of 8-9 technical and non-technical colleagues, hiring for open roles as the team's needs evolve. You will also lead key stakeholder relationships by serving as the key analytics partner to Product, engineering, and CSE leadership, shaping how data informs decisions across the function. You will have a high-visibility leadership opportunity as both a strategist and a hands-on people leader —eager to shape how the CSE A&I team measures and scales the impact of its AI-enabled tool.

You will also define and own CSE's data and analytics strategy, translating CSE leadership priorities into a coherent roadmap for metrics, reporting infrastructure, and insight generation. You will lead, mentor, and develop a team of 8-9 technical and non-technical colleagues — including data scientists, analysts, data engineers, and program/coordination staff — setting standards and ways of working that fit each discipline, and hiring for open roles as needed.

You will also serve as the key analytics partner to CSE leadership, Product leaders, and cross-functional stakeholders; represent the A&I function in planning and strategy discussions and translate leadership priorities into team execution. You will architect the metrics framework and data infrastructure strategy that unveils how the CSE A&I team measures AI tool performance, adoption, and ROI — ensuring it scales across a growing.

You will set the operating model for how analytics work is prioritized, resourced, and delivered across Product Managers, CSE leadership, and initiative owners; own trade-off decisions at the portfolio level. You will elevate how CSE and Product leadership consume data — building the narrative, framing, and storytelling that turns complex analysis into clear decisions.

You will partner with senior leaders across A&E, product, engineering, and activation teams to align on a shared strategy for KPIs, reporting standards, and success metrics across CSE's capability areas. You will design standards for CSE's dashboard and reporting ecosystem, ensuring consistency, scalability, and self-service capability across the team's product portfolio.

Your Background

• 10+ years’ experience leading teams of 8+ people that include both technical (analytics, data science, data engineering) and non-technical (program management, coordination, adoption/change) roles, including mentoring and setting direction across disciplines

• Strategic & Roadmap Ownership: Demonstrated success setting and executing data, analytics, or reporting strategy, including building the roadmap and prioritization frameworks that support it

• Senior Stakeholder Management: Track record of partnering with and influencing senior stakeholders, driving alignment across competing priorities across functions

• Analytical & Technical Depth: Deep expertise in data exploration, SQL, KPI architecture, and generating insight from large and complex datasets, with fluency in modern data and reporting infrastructure

• Leadership Communication: Ability to translate dense, technical findings into narratives that resonate with senior, non-technical audiences — without losing the nuance that matters

• Dashboard & Reporting Strategy: Experience setting reporting and dashboarding standards at scale, with an eye for what makes analytics infrastructure durable and self-service

• Portfolio-Level Prioritization: Proven ability to set organization-wide prioritization frameworks and resource allocation models across multiple teams and stakeholders

• AI Tools & Products Fluency: Hands-on familiarity with AI-powered tools