Veeva CRM Admin/Developer – Field Enablement

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Job Title: Veeva CRM Admin/Developer – Field Enablement

Position Summary: This position is for a Veeva CRM administrator & Development who has strong hands-on technical administration, UIX & development experience in Vault CRM using Java and JavaScript skills.

Position Responsibilities:

• Develop, configure, and customize Veeva CRM modules (Account Management, Call Reporting, Key Message Alignment, Sample Management, etc.)

• Strong hands-on technical administration, development experience in Salesforce.com Service or Sales Cloud (Configuration & minor customization covering Security models, Profiles, Objects, Pages, Veeva MyInsights, Components, Workflows, Triggers, Flows, Permission Sets, Reports/dashboards, and Data loader).

• Develop custom UI components and extensions using JavaScript (Veeva CRM's JavaScript-based configuration layer, Lightning components where applicable)

• Strong desire/capability to quickly learn new technologies, self-contribute & ready to lead.

• Highly adoptive to AI in the daily work and actively engineering in the continuous development of AI based solutions.

• Build and leverage reusable code & libraries for global harmonization and future reuse/extension.

• Partner with the testing team to ensure applications/components are fully functional.

• Review, track, and fix any defects or performance problems discovered in testing.

• Should be able to effectively coordinate with all IT partners and instruments for the best-in-class solution implementations.

• Should be able to work directly with multiple stakeholders and work on multiple tasks simultaneously from technical perspective.

• Analyze existing processes and make best practice & improvement recommendations to streamline any of the existing processes which should be harmonized globally.

• Should be able to demonstrate and explain the functionality outcome of solution implementations.

• Should be able to clearly document Knowledge Base Docs, SOPs, Solutions, and guidelines for local and global teams.

• Effective and clear communication from/to the technical team for any issues that may affect the deliverables & timelines.

• Coordinate and ensure all the standard documentation such as SDD, Configuration tracker, Deployment checklists, Change Requests, Testing, ITQM, SIS/SIP, etc. are documented and continuously maintained.

• Ensure to effectively use the CI/CD processes to streamline and integrate with the Agile ways of working/delivery.

• Ensure to follow all the best practices in every stage of SDLC, and consistent architecture practices across deliverables using IT operating model and EA frameworks are followed by instituting the Configuration management principles on the Veeva commercialization.

• Should be able to closely work with multiple peers spread across different locations globally (BMS and Service providers).

Requirements:

Required:

• Bachelor’s degree in any technology field/subject.

• 1 year of total IT experience in Software Development, Administration and Support.

• Experience in (i) Software Development Life Cycle methodologies including, (ii) different testing standards and guidelines, and (iii) Cloud and native applications.

• Experience with JAVA or Salesforce

• Strong analytical and problem-solving skills.

• Strong written and communication skills.

Ideal Candidates Would Also Have:

• Bachelor’s degree in computer science, Information Technology, or related field.

• 1 year of hands-on experience in Life Science CRM through Configuration & minor Customization covering Security models, Profiles, Objects, Pages, UIX design, Components, Workflows, Triggers, Flows, SSO, Permission Sets, Reports/dashboards, Data-loader, and any OOB Integrations.

• Working knowledge/implementation of Veeva MyInsights or equivalent UIX wireframes.

• Good to have atleast 1 active Certification in any CRM Applications.

• Working experience in Veeva CRM through Configuration & Customization covering the major CRM functionalities - such as Account management, Affiliations, Product Metrics, MCCP, Sampling, Approved Email, Engage Capabilities, Product management, User & Territory Management, Media contents, Call/eMIRF Recording, Suggestions, Surveys and iRep configurations.

• Prior experience in life sciences, healthcare, or related industry.

• Experience in the development of AI based solutions.

• Life Science/Veeva CRM Certification/ Knowledge.

• Experience using any of industry standard Agile tooling suites (e.g., Jira), and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, tasks creation, and collaborating with stakeholders.

• Demonstrated ability to build strong working relationships with a broad matrix team and ability to influence others and achieve results.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview: Princeton - NJ - US: $65,790 - $79,722

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

Work-life benefits include: Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1605331 : Veeva CRM Admin/Developer – Field Enablement