Business Process Chief Expert - Customer Industry Solutions (f/m/d)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you will build

• Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize Industry AI opportunities capable of fundamentally transforming how customers operate and grow.

• Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions — applying AI tools in the definition process itself to sharpen requirements, agent architecture, KPIs, and quantified value metrics.

• Own the end-to-end lifecycle: Drive use cases from discovery to deployment — defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes.

• Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters.

• Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators — with documented financial and operational value, reusable across SAP globally.

• Champion thought leadership and C-suite co-innovation: Represent SAP's Industry AI vision in executive forums and industry conferences, and lead strategic co-innovation at the C-suite level to shape customers' multi-year transformation agendas.

• Mentor and elevate colleagues: Actively mentor the team — building capability in use case design, value engineering, and customer engagement across the practice.

What you bring

• Deep industry expertise: 8+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries — with a track record of leading enterprise-level business transformations, not just advising on them.

• Thought leadership credentials: A recognized voice in your industry domain — through published points of view, conference speaking, or advisory roles that demonstrate influence beyond your organization.

• AI use case expertise: Hands-on experience defining and scaling Agentic AI solutions with a clear focus on data readiness, process fit, and measurable outcomes.

• Product Management or consulting excellence: Proven track record in product definition and delivery, or in leading business transformation initiatives at the enterprise level — translating complex challenges into programs that deliver.

• C-suite engagement and emotional intelligence: Proven ability to build and sustain strategic relationships at the CXO level — navigating complex organizational dynamics with emotional intelligence and driving multi-year co-innovation agendas.

• Strategic thinking and complex problem solving: Ability to cut through ambiguity, identify the highest-impact AI opportunities, and chart a clear path from complex business challenge to executable solution.

• Financial acumen and business value mastery: Ability to construct and defend investment-grade business cases for Industry AI — connecting use case outcomes to P&L impact, financial modelling, and enterprise strategy.

• Team mentorship and capability building: Demonstrated track record of mentoring senior colleagues — coaching on driving customer engagements, use case specification, and value outcomes to raise the bar across the team

• SAP platform depth: Strong working knowledge of SAP S/4HANA, SAP Business AI Platform, SAP Joule, Signavio, LeanIX, and clean-core, cloud-first architecture principles.

• Communication and influence: Exceptional written and verbal English — able to write compelling thought leadership content, present to senior management, and represent SAP externally. Proficiency in German would be an advantage.

Where you belong

You will join SAP's Customer Industry Solutions (CIS) team as one of its most senior domain voices. This role goes beyond leading engagements — it is about shaping how Industry AI is practised across the team, developing colleagues, and influencing SAP's product and go-to-market direction. The standards you set and the frameworks you establish will have impact well beyond your direct work. Mentoring the next generation of Industry AI experts and driving lasting improvements to how the practice operates is as central to success here as any individual customer outcome.

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453866 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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