Product Specialist

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Specialist

Job Description Summary

Operational and strategic support for the Months Without Interest (MSI) installment payment program, including merchant onboarding, issuer/acquirer reporting, and program performance management.

Specialist, Product Development

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Mexico Network Products team is looking for a Specialist, Product Development to support and grow the MSI (Meses Sin Intereses) installment payment program, working closely with issuers, acquirers, and merchants to drive program performance and adoption.

About the Role

The Specialist, Product Development will be the liaison between Mastercard, issuers, acquirers, and merchants to support the operational health, growth, and reporting of the MSI program. This includes preparing performance materials for Quarterly Business Reviews (QBRs), onboarding merchants, monitoring program data, and supporting internal implementation projects. He/She will be responsible for delivering data-driven benchmarks and reports that inform strategic conversations with issuers and clients, and for ensuring agreements and product improvements are properly documented.

Role

• Creation of slides/reports for review by issuers and acquirers for QBRs

• On-site production testing and follow-up

• Monitoring and follow-up for internal implementation projects

• Merchant onboarding, including registering Mastercard as a supplier with each merchant

• Creation and maintenance of program performance reports

• Addressing technical questions from clients during the implementation phase

• Documenting agreements within the MSI program and product improvements

• Creating data-driven benchmarks for meetings with issuers and/or clients (top merchants, top payment terms by industry, surcharge analysis, seasonal performance of a promotion, program performance during a promotional period, etc.)

• Actively monitoring MSI program data (identifying trends, confirming merchant performance, merchant approval rates, etc.)

• Maintaining and managing the use of brands and logos with issuers and merchants

Experience

• Ability to use hard data and metrics to back up assumptions and develop business cases

• Proven track record of data-driven decision making and applying continuous improvement and test-and-learn methodologies across teams

• Can communicate to executives, peers, and staff on issues, KPIs, and mitigation plans

• Demonstrated experience building relationships, partnering with and influencing peers and supporting teams to resolve issues and improve operational processes

• Strong customer-facing experience, comfortable engaging directly with issuers, acquirers, and merchants

• Ability to create dashboards and interpret trends from data to support decision-making

All About You

• Strong understanding of the payments industry

• Good understanding of Mastercard products and services

• Ability to comprehend the business and market context to drive innovative solutions

• Good understanding of technical basics, APIs, and process flows

• Highly collaborative; strong communicator, natural integrator with demonstrated ability to develop and deliver products and solutions for customer needs

• Strong product development discipline; able to manage for differentiation, consumer experience, quality, and economics

• Demonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from data

• Self-motivated with a strong commitment to continuous learning and professional growth

• High level of accountability and ownership in managing responsibilities and outcomes

Flex company, felx division, flex cost center, felx geo ( home) is 307-B9-9607-MEX

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.