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The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Essential Duties and Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency

• Processes, distribute, and posts consumer loan payments

• Completes file maintenance on consumer loans.

• Processes telephone payments to corporate office for reconciliation.

• Counsels customers concerning financial obligations and offer suggestions and alternatives.

• Logs accurate notes of account status and collection efforts in the bank’s system of record.

• May be required to work hours outside of the typical 8-5 workday for collection efforts.

• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to read, analyze and interpret financial report and/or legal documents.
  • Ability to write simple correspondence.

Education and/or Experience

• HS Diploma/GED

• 3-5 years collections experience required and/or ability to perform Essential Duties and Responsibilities

Specialized Training

• None

Computer Skills

• MS Word, Outlook, Excel, Jack Henry Platform

Certificates, Licenses, Registrations

• None

Other Qualifications (including physical requirements)

• Must possess excellent telephone and customer service skills.

• Must have good oral and written communication skills.

• Must be proficient in Microsoft Office products.

• Must maintain punctual and regular attendance.

• Must present a friendly, professional image and conduct.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

• Communication, Professional Telephone Skills, Customer Service, Critical Thinking

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.