Visual Merchandiser

Job Description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities:

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment

• Interpreting sales data and customer insights to inform and execute the store’s visual direction

• Designing and installing impactful window displays that reflect seasonal trends and brand identity

• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions

• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation

• Supporting the sales team in daily store operations and contributing to a seamless customer experience

• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency

• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Customer-focused with a passion for creating inspiring in-store experiences.

• Knowledge of visual merchandising standards, including windows, mannequins, and product presentation.

• Strong interest in fashion trends, styling, and seasonal collections.

• Basic commercial awareness, using sales data and customer insights to support store performance.

• Strong communication skills and a genuine interest in people.

• Adaptable, flexible, and responsive to changing priorities.

• Eager to learn and develop professionally.

• Available to work flexible hours, including evenings, weekends, and holidays.

• Fluent in Spanish and English (recruitment process conducted in English).

Additional Information

• This is a full-time position with a pernament contract of 40 hours a week.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Spain-based colleagues also receive:

• Discount platform: Advantages Club

• A day off on your birthday

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

COS

COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here.

Ready to apply? Click on the I'M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.