UX/UI Websites Optimization Junior Specialist (Linda a Velha, PT, 2799-554)

Position Snapshot

Location: Lisbon/Braga (Portugal)

Company: Nestlé Business Services (NBS)

Full-time/Hybrid Work – 2 days per week at the office (aligned with our current Policy)

Fluent in English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary:

Support the Business/Market in content optimization process on Nestlé corporate/brand websites and/or Internal platforms, ensuring consistency and maintaining high-quality information standards across the websites. The UX/UI Website Optimization Specialist is part of a broader team focusing on websites content optimization. Integrate analytical services/tools, create based on visitor’s behavior insights and recommendation, monitor and track customers activities on the websites, build prototype based on recommendations, support Business/Market in integration process these recommendations. Create documentation for developers for setup A/B tests of pages. Present for Business/Market recommendations and ability to explaine the value of this change. Roles requires knowledge of Google tools as Analytics, Google Search Console and Tag Manager. Schedule and run trainings to other colleagues in Nestlé.

A day in the life of...

• Execute website optimization process regarding to brief from Business/Market, build, explain and deliver reports acording to goals with high agreed quality and First-Time-Right

• Create and maintain Standard Operating Procedures and documentation

• Create recommendations and insights based on agreed KPIs and business objectives

• Create detailed guide for technical team who are responsible for implementing recommendations upon business approval

• Cooperate between different team(Business/Market, technical agency, IBS team) to make sure that implementing necessary recommendations will be deliver on time and with high quality

• Organize and run trainigns with Nestlé internal and external third parties on selected topics

• Control and implement basic SEO improvements via CMS or other global tools

What will make you successful:

• University Degree ideally in UX/UI designing, Digital Technologies

• Excellent speaking, writing and editing skills in English

• Hands-on experience with Analytical Services/Tools (preferably Google Analytics, SessionCam, Usabilla, SimilarWeb) and design creating with Photoshop, XD or Figma

• Proven UX or UI experince (previous projects and experience).

• Knowledge of web design and UX

• Familiarity with SEO concepts and tools

• Ability to work with ticketing and workflow tool

• Highly proactive, motivated, and innovative thinker, with ability and willingness to share his/her knowledge with peers.

• A team oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience.

• Meeting deliverable requirements, service level agreements and specific targets.

• Defining continuous improvement in daily activities.

• Ensuring good time management (including down time).

• Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times.

• Implementing self-assessment quality assurance.

• Working in a corporate and multi-cultural environment

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:

• Development of expertise in Nestlé’s Shared Services Business

• Immersion in a culturally diverse team

• Local and International Exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal Allowance Card

• Flex Benefits - At NBS you can chose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office.

• Company equipment according to professional needs

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for International Caree