Senior
Specialist Retention
We’ve built the world’s most successful tobacco company, with the world’s most popular and iconic brands. A few years ago, we’ve decided to build PMI’s future on smoke-free products - completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help!
We are currently looking for a position of Senior Loyalty Specialist
In This Position, You Will Be Responsible For
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Leading the planning, execution, and continuous improvement of the IQOS loyalty program, ensuring it aligns with brand objectives, customer needs, and business goals to drive long-term customer loyalty.
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Developing targeted campaigns to enhance customer retention and engagement, using personalized offers and promotions to incentivize brand loyalty.
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Analyzing customer data and loyalty metrics to identify trends, measure program effectiveness, and recommend optimizations. Using customer insights to refine strategies and improve the customer experience.
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Collaborating closely with cross-functional teams, including IQOS, VEEV, ZYN Category, Customer Service, Digital, Market planning and CRM teams, to align the loyalty strategy.
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Working with a digital agency (third-party management) to ensure deliverables are executed in a timely and effective manner.
What We Are Looking For
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University degree, preferably in Business Administration, Marketing, Digital Marketing, or a related field
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Experience in sales or marketing, in the consumer goods industry, preferably in multinational environment (2 years min)
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Project management experience (2 years min)
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Data-driven mindset with ability to analyze complex customer data and translate insights into actionable strategies
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Advanced level MS Office (Excel, PowerPoint)
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Fluent English, Czech/Slovak is a must,
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Experience with leading 3rd party employees is an advantage
What we offer
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Flexible working hours and home office options
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25 vacation days + 4 sick days
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Vacation contribution (summer/winter)
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Benefit Café points, Multisport card, meal tickets
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Life & accident insurance, pension plan contribution
Registriere dich, um dich zu bewerben — und erfahre sofort, ob du passt.
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Registriere dich und ich sage dir sofort, wie gut Philip Morris International zu dir passt: was du schon mitbringst und was du noch stärken kannst. Danach bleibe ich dran und schreibe dir, sobald ich eine Chance finde, die sich wirklich lohnt.