Import & Warehouse Manager, Mexico City

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To make a difference with us, all you need to do is bring your human best.

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Reporting to: :Latam Treasury Manager Contact: Alfredo Laferte, Talent Attraction Expert Location: Mexico City

Import & Warehouse Manager

Purpose of the role

The purpose of this role is to lead Finished Goods Warehouse and Import operations across Mexico, ensuring the safe, compliant, and efficient end-to-end flow of finished goods from factories and import processes through regional warehouses and last-mile delivery to customers. Working in close partnership with Trade and RTM teams, the role oversees both JTI and third party operated import activities, ensures compliance with corporate and local safety, quality, security, sustainability, legal, and regulatory requirements, and maintains Warehouse Playbook standards. It also drives continuous improvement and operational excellence while contributing to the broader community through the sharing and implementation of best practices and support for global initiatives and projects.

Main Areas of Responsibility

• Lead the end-to-end flow of finished goods—including importation, transportation, receiving, storage, packing, shipping, and last-mile delivery—while ensuring compliance with established quality, security, and safety standards. Oversee inventory management by monitoring stock levels, conducting regular audits, and optimizing inventory turnover. Develop and implement strategic plans to enhance warehousing, import, and broader supply chain operations, ensuring the timely and accurate delivery of goods to customers while maintaining full compliance with all applicable local legal and regulatory requirements.

• Lead and develop the Warehouse and Import team, ensuring effective training, performance management, productivity, and adherence to company policies. Manage relationships and contractual agreements with third-party logistics providers (3PLs), while maintaining high operational standards in line with the Warehouse Playbook. Develop, track, and report LE and ASP budgets, supported by regular ME and OL updates.

• Build and maintain strong relationships with suppliers, vendors, and distributors to ensure timely product availability. Collaborate closely with key internal functions including, but not limited to, Finance, Legal, Procurement, Sales, and Customer Service to enable seamless coordination, effective communication, and aligned execution across the supply chain.

• Measure and evaluate key performance indicators (KPIs) across warehousing and import operations. Analyze relevant data to identify trends and develop strategies that reduce costs, improve operational efficiency, and enhance overall supply chain performance.

• Promote a safe and healthy workplace by taking reasonable care of themselves and others, complying with all applicable legal and JTI health and safety requirements, and consistently following established controls and safe working practices. Complete required training and promptly report incidents, near misses, hazards, and unsafe behaviors, taking corrective action whenever possible and within their authority.

Requirements

• University degree, preferably in Engineering, Supply Chain, Logistics, or a related field.

• At least five years of experience supervising warehouse and logistics operations, including continuous improvement projects or equivalent operational experience. Customer Service experience is an advantage.

• Fluency in Spanish and English.

• Strong knowledge of end-to-end warehouse, customs, and supply chain operations, including inbound logistics, put-away, storage strategies, order preparation and picking, transportation coordination, documentation, stock accuracy, and outbound logistics.

• Experience overseeing warehouse operations managed through third-party logistics providers (3PLs).

• Knowledge of operational excellence and loss elimination methodologies, such as Lean, Six Sigma, IWS, or similar.

• Proven leadership and people-management capabilities within large and complex operations.

• Experience in financial management, governance, and project management, including PMO and Agile ways of working.

• Proficiency in MS Office, ERP, and Warehouse Management Systems (WMS).

At JTI we care for our people's well-being. In addition to the salary, you can enjoy the following benefits:

• Major Medical Expenses

• Life insuranceChristmas bonus 30 days

• 100% vacation bonus (prima vacacional)

• Vacation 15 days

• Savings fund 13% (capped by law)

• NWOW Bonus ($12,000 for one time upon entry)

• Quarterly home office bonus $875

• Food vouchers 10% of salary (capped by law)

• Restaurant vouchers 2,000 monthly

• Annual performance bonus 10% based on annual salary

• Car allowance $19,000 monthly

• Up to 50% of home office monthly

Are you ready to join us? Build your success story at JTI. Apply now! Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.