Technical Support Manager

Location: Dublin, IE

Contract Type: Regular Full-Time

Area: Manufacturing

Req Id: 544176

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

At Grifols, we believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

POSITION SUMMARY:

Reporting to the OpEx Director, the Technical Support Manager leads a team of technical support specialists responsible for ensuring robust day to day support of manufacturing operations. Process expert for the Purification & Filling processes responsible for managing process Impact assessment for process related deviations, Change Controls, QRMs and CAPAs. Acts as an Intermediate with R&D. Engineering and Validation teams with Operations to provide extensive process impact assessments. Secures success during technology transfers and process Impact projects that are Introduced In GWWO. Responsible for continuous improvement of process performance.

What You'll Do

• Lead, mentor, and develop the Technical Support team, ensuring strong performance, technical capability, and adherence to training requirements.

• Allocate resources to meet daily operational support needs, balancing workload across deviations, CAPAs, change controls, QRMs and project support.

• Provide coaching and hands on guidance to ensure consistent execution of quality and compliance activities.

• Foster a culture of accountability, continuous improvement, and proactive problem solving.

• Serves as the process expert for the albumin purification & filling processes, with end‑to‑end responsibility for process impact assessments related to deviations, Change Controls, Quality Risk Management (QRM) activities, and CAPA implementation.

• Oversee timely and compliant execution of deviations, CAPAs, change controls, and QRM assessments, ensuring high quality investigations and effective root cause analysis

• Acts as a key interface between R&D, Engineering, Validation, and Operations, providing robust and scientifically sound process impact assessments to support decision‑making and compliance.

• Ensures the successful execution of technology transfers and process impact initiatives introduced within GWWO, safeguarding process robustness, product quality, and regulatory alignment.

• Leads and supports continuous improvement initiatives aimed at enhancing process performance, efficiency, and reliability through data‑driven analysis and systematic problem solving.

• Proactively evaluates, drives, and implements innovative technologies and trends within the albumin purification & filling processing domain.

• Functions as a technical mentor for scientific, engineering, and production teams, fostering knowledge transfer and capability development across multiple areas of expertise.

• Designs and delivers process‑specific training programs for production staff, ensuring consistent process understanding, operational excellence, and compliance with GMP requirements.

• Responsible for maintaining a strong working knowledge of PAS‑X recipe structure and logic, understanding how recipes are designed and executed to support the albumin purification & filling processes, without assuming responsibility for recipe design or system configuration

What You'll Bring

• Broad functional experience in Manufacturing environment.

• Pharmaceutical experience

• Tech writing experience

• Tech Transfer Experience

• Excellent communication, problem solving, and decision making skills.

• 5 to 8 years’ experience In GMP Manufacturing Operations

• Preferred area of study: Biotechnology, chemical engineering or related disciplines

• Purification Process Experience

• EBR Experience

• Qualifications: Bachelor / Master's degree, PhD preferred , Lean Six Sigma Certification , EBR System certification

Our Benefits Include :

• Highly competitive salary

• Annual performance-based bonus

• Share options scheme

• Group pension scheme with company matching contributions

• Private Medical Insurance

• Ongoing opportunities for career development

• Succession planning and internal promotion opportunities

• Education assistance

• Wellness and social activities

• Collaborative and inclusive working environment

We understand that self-doubt can hold talented individuals back from applying for opportunities. We encourage everyone who meets the qualifications to apply—we're excited to hear from you.

Location: Grange Castle International Business Park, Clondalkin, Dublin, Ireland

Learn more about Grifols