Senior Manager, Automation & Telecommunications Technology (Hybrid)

At Securian Financial the internal position title is Engineering Sr Mgr.

Position Overview

Securian Financial is seeking an experienced technology leader to lead the Automation & Telecommunications Technology organization within our newly established Operations Technology area.

Operations Technology brings together enterprise platforms that power customer service, business operations, workflow automation, intelligent automation, and telecommunications. The organization reflects how we are evolving our technology capabilities to better support our associates, customers, and business partners through modern, secure, and scalable technology platforms.

This is an opportunity to help build a growing organization while influencing its future direction. As Senior Manager, you will shape engineering practices, operating models, technology strategy, and organizational culture while leading multiple engineering teams composed of Securian associates and strategic managed service partners.

Working in partnership with Business Operations, Product Management, Enterprise Architecture, Cybersecurity, Infrastructure, and Enterprise Technology leaders, you will lead technology platforms that simplify business operations, improve customer and associate experiences, and create lasting business value.

What You Will Do

Lead People

• Lead and develop multiple engineering teams supporting enterprise telecommunications, contact center, workflow automation, and intelligent automation platforms.

• Build a culture centered on collaboration, accountability, continuous improvement, innovation, and professional development.

• Coach and develop engineering talent while building organizational capability for the future.

Lead Technology

• Define platform strategy, engineering roadmaps, and long-term technology direction.

• Lead platform engineering, modernization, lifecycle management, and operational excellence.

• Ensure platforms remain secure, resilient, highly available, and compliant.

• Lead incident response, problem management, and continuous improvement initiatives that strengthen operational performance.

• Promote standardization, reusable platform capabilities, and engineering best practices across the enterprise.

Lead Partnerships

• Partner closely with business leaders to identify opportunities that improve customer and associate experiences while simplifying business processes.

• Collaborate across Enterprise Technology to align platform strategy with enterprise architecture and technology priorities.

• Build strong relationships with strategic vendors and managed service providers to deliver consistent, high quality outcomes.

• Manage budgets, technology investments, contracts, and licensing while ensuring strong financial stewardship.

What You Bring

• Experience leading enterprise engineering organizations and developing technical leaders.

• Success leading enterprise platforms through strategy, engineering, operations, and modernization.

• Experience balancing operational excellence with strategic transformation.

• Strong executive communication, collaboration, and relationship building skills.

• Experience managing strategic technology vendors and managed service providers.

• Experience working within Agile or similar delivery frameworks.

• Experience supporting secure, resilient enterprise technology platforms.

Preferred Experience Experience with one or more of the following technologies or domains is preferred:

• RingCentral, NICE CXone, or other enterprise telecommunications and contact center platforms.

• Pega or similar workflow automation platforms.

• UiPath or other intelligent automation platforms.

• AI enabled automation, intelligent document processing, workflow orchestration, or process mining.

• Financial services or another highly regulated industry.

Why Join Securian Financial? At Securian Financial, technology plays a critical role in helping customers build secure tomorrows. This position offers the opportunity to shape a growing organization, influence enterprise technology strategy, and lead platforms that directly support customer service, business operations, and enterprise transformation. You will join a collaborative leadership team that values innovation, partnership, continuous learning, and developing people.

#LI-hybrid This position will be in a hybrid working arrangement. Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you are within a commutable distance (90 minutes), you will join us three days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

Preferred Skills: AI Concepts, Budgeting, Business Technology, Call Center Telephony, Contact Center Software, Contact Center Systems, Enterprise Technologies, Information Technology Strategies, Innovation, IT Telecom, Pega Platform, People Management, SaaS Applications, SaaS Management, Technology Strategies, Telecommunications, UiPath (Platform)

The estimated base pay range for this job is: $124,000.00 - $230,000.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Environmental Health & Sustainability

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian’s benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

Securian Financial is a drug-free workplace.

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