Job Description

As the Full-time Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.

• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.

• Action-oriented: Proactive and driven to take initiative and get things done with quality.

• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.

• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.

• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.

• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience.

• Confident in offering customers advice on fashion trends, materials, sizing etc.

Additional Information

This is a Full-Time position, based in Bangalore.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online.

In addition to this, colleagues also receive:

• Enjoy a competitive monthly bonus based on meeting sales targets

• Annual Leave

• Medical Leave

• Development Opportunities

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in India before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!