IT&D Manager, ServiceNow Solution Architect

City: Hyderabad

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

The IT&D Manager, ServiceNow Solution Architect is responsible for designing and governing end-to-end ServiceNow solutions that underpin the GBS Operating System. The role ensures that ServiceNow capabilities are designed in a scalable, secure, AI-enabled and user-centric way, enabling consistent service experiences across Finance, Procurement, HR and Supply services.

Your responsibilities

• Own solution design and architecture for ServiceNow capabilities supporting the GBS Operating System

• Design ServiceNow solutions across service management, service catalogue, knowledge management and portal experiences

• Lead solution design for Finance-related ServiceNow modules and workflows, ensuring alignment to service, control and compliance requirements

• Design and govern AI-enabled ServiceNow capabilities supporting GBS, including conversational catalogues, virtual agents and agentic workflows

• Define architectural patterns, guardrails and governance for the safe, scalable and responsible use of AI within ServiceNow

• Monitor the performance, effectiveness and adoption of AI-enabled capabilities, ensuring they deliver intended outcomes

The experience we're looking for

• Extensive experience designing enterprise solutions on the ServiceNow platform

• Strong understanding of ServiceNow service management, service catalogue, knowledge and portal capabilities

• Experience designing finance or business service workflows on enterprise platforms

• Demonstrated experience integrating enterprise platforms with third-party systems

• Experience designing front-end ServiceNow experiences using Service Portal and/or UI Builder

• Exposure to AI, automation or conversational service capabilities in enterprise platforms

The skills for success

ServiceNow Architecture, Stakeholder Management, ServiceNow Solutions, GBS

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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