Technical Support Specialist

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026). Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026).

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

OVERVIEW

Dentons Canada LLP is currently recruiting for a Technical Support Specialist for our Ottawa office. The Technical Support Specialist provides world-class client service and technical support. The Technical Support Specialist plays a critical role in supporting our clients' IT needs with a "white glove" approach. The position will report directly to the Technical Support Lead.

Responsibilities

• Provide full range of IT support (Windows 11, Office 365, IManage, mobile devices) in line with "service excellence" and global standards to users in the Ottawa office, as required.

• Respond to customer/user support needs, inquiries, and requests promptly and professionally.

• Follow through on assignments and issues pertaining to internal customers.

• Perform software/hardware installation and support.

• Responsible for incident tracking and meeting SLAs in the Ottawa office and be responsible for resolving service desk tickets.

• Ensuring that incident queue management goals are met.

• Ability to work through complex problems and multitasking.

• Act as point of contact for the Ottawa office related IT needs and communicate with firm-wide IT staff, IT Client Services management, and local Office Management as necessary.

• Act as an escalation point for any problems in the Ottawa office to resolve and work with firm-wide IT staff and Client Services management to resolve.

• Work closely with the local Office Management to assist in Client meetings and Audio-Visual setups in the Ottawa office.

• Work with the TSS Lead and other IT teams to continually improve the service offered in the Ottawa office.

• Willing to learn new technologies and work to improve existing technology operations.

• Responsible for following Dentons imaging procedures as well as inventory, resource and asset management in the Ottawa office.

• Assist with and organize local office projects that require IT assistance, supervising firm-wide IT directed projects locally and responsible for move, add and change requests for the Ottawa office.

• Adhere to all local and regional IT operational standards and procedures.

• Other duties, as assigned, to fully meet the requirements of the position.

• On call rotation required.

• Fluency in English and French as the role includes providing support and service to Firm members across all six Canadian offices (written and oral)

Experience & Qualifications

• 5+ years in End User Support experience.

• Strong oral and written communication and interpersonal skills

• Ability to provide after-hours emergency support

• Ability to interact with all levels of personnel as an advocate for user interest.

• Willing to learn new technologies and work with the other members of the IT team to provide input on improvements to existing systems.

• Robust knowledge of the entire Microsoft Office Suite, including 2016 & 365 as well as Windows 10 and 11 operating systems. Proficient in Active Directory

• Experience with remote access technologies and software

• Self-directed, independently motivated and able to work well with minimal supervision.

• Proficiency in determining the causes of application errors and repairing them.

• Associate's degree or equivalent experience required.

• Professional appearance and presentation required

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This is a replacement role. The target salary range for this position is $65,000 - $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions.

We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more.

In addition, our learning and development programs—such as mentorship opportunities, employee networks, and leadership development initiatives—are designed to support personal and professional growth.

At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions.

Note: Availability of benefits and programs may vary depending on your location and employment type and may be subject to eligibility criteria. Dentons reserves the right to modify or discontinue offerings, in whole or in part, at its discretion and without prior notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 16 consecutive years (2011-2026), as well as one of Canada’s Top Employers for Young People (2026) for the ninth time.

Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at careers.canada@dentons.com.